1. Our 14-day guarantee
Unless a course page states otherwise, an individual consumer may request cancellation within 14 days of purchase by emailing info@robosaka.net. Please include the purchaser’s name, email address, course or plan and payment date.
2. Digital content and early delivery
If you ask us to begin supplying digital content or training during the 14-day period, your statutory cancellation position may change once supply begins. We will provide any information or consent request required at checkout or before access begins. This policy does not limit statutory rights.
3. Monthly plans
You may cancel a monthly plan before its next renewal. Cancellation stops future renewals but does not normally create a refund for a billing period that has already started, except under the 14-day guarantee or where required by law.
4. Live programmes
For live cohort programmes, please give as much notice as possible. Depending on timing and delivery already received, we may offer a refund, a transfer to another cohort or course credit. If Robosaka cancels a paid programme and cannot provide a reasonable alternative, we will refund the amount paid for the cancelled service.
5. How refunds are paid
Approved refunds are returned to the original payment method. Bank and payment-provider processing times may apply.
6. Problems with a service
If a service is not delivered with reasonable care and skill or does not match its description, contact us promptly. Remedies available under UK consumer law are not affected by this policy.
7. Contact
Email info@robosaka.net with refund or cancellation questions before making another purchase.